Privacy Policy
This Privacy Policy explains how Natlo Hair ("Natlo", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you visit our website, join our waitlist, submit an enquiry, communicate with us, or use any related digital experience operated by Natlo Hair, collectively referred to as the "Platform".
By using the Platform or submitting your information, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
1. About Natlo Hair
Natlo Hair is building at-home non-surgical hair system care, maintenance, and grooming services.
Natlo may initially launch with men-focused services in Bangalore and may expand its services, locations, categories, and customer segments over time.
At this stage, the Platform is primarily used for pre-launch awareness, waitlist registration, enquiries, and communication.
2. Personal Information We Collect
We may collect the following types of personal information:
Contact information
This may include your name, email address, phone number, WhatsApp number, and any contact details you provide through forms, messages, or communication with us.
Waitlist and enquiry information
This may include your service interest, preferred service category, city, area, pin code, launch interest, and any preferences you share about hair systems, maintenance, grooming, or at-home services.
Hair and service-related information
If you choose to share it, we may collect information about your hair concerns, hair loss pattern, existing hair system or patch, maintenance needs, grooming preferences, scalp-related concerns, lifestyle requirements, or product/service expectations.
Photos and media
If you voluntarily share photos, videos, or images with us for consultation, assessment, service guidance, or customer support, we may collect and use them only for the purposes described in this Privacy Policy.
We will not use your identifiable photos, testimonials, before-after images, or personal story for public marketing without your separate consent.
Communication information
We may collect records of your communication with us through email, phone, SMS, WhatsApp, website forms, social media, or other channels. This may include message content, date and time of communication, and support history.
Technical and usage information
When you use the Platform, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, time spent, interaction logs, approximate location, cookies, and analytics data.
Future booking and service information
Once bookings open, we may collect additional information such as address, appointment details, service history, technician assignment, payment status, subscription status, product purchase details, feedback, support requests, and service-related notes.
3. How We Collect Information
We collect personal information in the following ways:
- directly from you when you fill forms, join the waitlist, contact us, chat with us, or share information with our team;
- automatically through cookies, analytics tools, browser/device technologies, and website logs;
- from third-party tools or service providers used for hosting, analytics, forms, communication, payments, maps, customer support, or marketing;
- during future consultations, bookings, service visits, support interactions, or customer feedback processes.
4. Why We Use Your Information
We may use your personal information for the following purposes:
- to manage waitlist submissions and launch interest;
- to send launch updates, service updates, booking updates, and related communication;
- to respond to enquiries, support requests, and customer communication;
- to understand your service interest and recommend relevant next steps;
- to assess service feasibility based on your area, service type, or operational readiness;
- to improve the Platform, content, user experience, and service quality;
- to prepare for consultations, bookings, technician visits, and service delivery when services become available;
- to personalize communication based on your preferences or service interest;
- to conduct internal analysis, operational planning, quality checks, and service improvement;
- to detect, prevent, and investigate misuse, fraud, spam, security incidents, or unauthorized activity;
- to comply with applicable legal, regulatory, tax, accounting, or law enforcement requirements.
5. Consent and Communication
By submitting your details, joining the waitlist, or contacting us, you consent to Natlo contacting you through email, phone, SMS, WhatsApp, or other communication channels for launch updates, service information, booking assistance, feedback, and related offers.
You may opt out of marketing communication where applicable by contacting us at info@natlohair.com.
Even after you opt out of marketing communication, we may still send important service-related, legal, security, or account-related communication where necessary.
6. Cookies and Analytics
The Platform may use cookies, pixels, analytics tools, and similar technologies to understand website usage, improve performance, remember preferences, measure campaigns, and improve user experience.
These tools may collect technical data such as device information, browser type, pages visited, time spent, traffic source, and interaction patterns.
You may control or disable cookies through your browser settings. However, disabling cookies may affect some parts of the Platform.
7. Photos, Hair Concerns, and Sensitive Context
Hair loss, hair systems, scalp concerns, and related photos can be personal and sensitive in nature.
Natlo will handle such information with additional care and confidentiality.
We will use this information only for relevant purposes such as enquiry response, consultation support, service assessment, technician guidance, service delivery, quality checks, or customer support.
We will not publicly display or use your identifiable photos, videos, service history, or personal story for advertising, testimonials, social media, or promotional use without your separate consent.
8. Data Sharing
We do not sell your personal information.
We may share your personal information only where necessary with:
- trusted service providers who help us with website hosting, forms, analytics, communication, CRM, customer support, payments, maps, cloud storage, security, or operations;
- technicians, advisors, support staff, or operational team members who need the information to respond to your enquiry or provide service support;
- professional advisors such as lawyers, accountants, consultants, auditors, or insurers where required for business, legal, or compliance purposes;
- law enforcement agencies, regulators, courts, government authorities, or other parties where required by law or lawful request;
- business partners or counterparties in connection with a merger, acquisition, investment, financing, restructuring, or business transfer, subject to appropriate confidentiality measures.
We require service providers to process personal information only for authorized purposes and to apply reasonable safeguards.
9. Data Retention
We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required for legal, regulatory, tax, accounting, security, fraud prevention, dispute resolution, or legitimate business needs.
Waitlist and enquiry data may be retained to manage launch communication and service access.
If you withdraw consent or request deletion, we will delete or anonymize your personal information where required under applicable law, unless retention is necessary for legal, security, compliance, or dispute-related reasons.
10. Data Security
We use reasonable technical, organizational, and administrative safeguards to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
These safeguards may include access controls, limited internal access, secure systems, confidentiality practices, and vendor due diligence.
However, no method of transmission, storage, or digital communication is completely secure. Therefore, we cannot guarantee absolute security.
11. Cross-Border Processing
Some of our technology partners, tools, or service providers may process or store personal information outside your state, region, or country.
Where this occurs, we take reasonable steps to ensure that your personal information is handled with appropriate safeguards and in accordance with applicable law.
12. Your Rights
Subject to applicable law, you may have the right to:
- access your personal information;
- request correction or update of inaccurate or incomplete information;
- request deletion or erasure of your personal information where applicable;
- withdraw consent for future processing where processing is based on consent;
- opt out of marketing communication;
- request information about how your personal information has been used or shared;
- raise a grievance regarding our handling of your personal information;
- nominate another individual to exercise your rights in accordance with applicable law.
To exercise your rights, please contact us at info@natlohair.com.
We may need to verify your identity before processing certain requests.
13. Your Responsibilities
You agree to provide accurate, complete, and current information when using the Platform.
You should not submit personal information of another person unless you have proper authority or consent to do so.
If you share photos, messages, or other content with us, you confirm that you have the right to share such content.
14. Children's Privacy
The Platform is intended for adults.
We do not knowingly collect personal information from children under the age of 18. If you believe that a child has submitted personal information to us, please contact us and we will take appropriate steps to delete such information where required.
15. Third-Party Links and Tools
The Platform may contain links to third-party websites, social media pages, payment providers, maps, WhatsApp, analytics tools, forms, or other external services.
This Privacy Policy does not apply to third-party platforms. Their privacy practices are governed by their own policies.
Natlo is not responsible for the privacy practices, content, security, or actions of third-party platforms.
16. Business Transfers
If Natlo is involved in a merger, acquisition, investment, financing, restructuring, sale of assets, or business transfer, your personal information may be shared or transferred as part of that transaction.
In such cases, we will take reasonable steps to ensure that your personal information continues to be protected.
17. Data Breach and Security Incidents
If we become aware of a data breach or security incident affecting your personal information, we will take appropriate steps to assess, contain, and respond to the incident.
Where required by applicable law, we will notify relevant authorities and affected individuals.
18. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised "Last updated" date.
Your continued use of the Platform after any update means you accept the revised Privacy Policy.
19. Grievance and Contact
For privacy questions, rights requests, consent withdrawal, deletion requests, or complaints, please contact us at:
Email: info@natlohair.com